Fraud Operations Analyst (Remote)

Project Desciption

Role Purpose
The Fraud Operations Analyst sits within Financial Crime Compliance with a focus on fraud operations. The role is responsible for proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation.

This role plays a key part in investigating financial crimes, safeguarding the organisation’s financial interests, and maintaining the trust of customers and stakeholders.

Working Hours & Schedule

• 40 hours per week, typically 8 hours per day excluding meal breaks.
• Working hours will fall within the operational window of 9:00am – 7:00pm.
• Exact daily shifts will be determined by the company roster.
• The role operates on a rostered five (5) days on, two (2) days off (5/2) schedule.
• Saturday and Sunday form part of the regular working week.
• Weekend working is therefore a permanent and essential requirement of the role.
• Rest days will be scheduled during the week according to the team roster.

Key Responsibilities

• Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines.
• Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends.
• Analyse customer behaviour and transaction patterns to detect anomalies.
• Identify fraud patterns such as card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud.
• Work with rule-based fraud engines including rule structuring, testing and A/B testing.
• Support data discovery and reporting for fraud KPIs and operational performance.
• Prepare and submit Suspicious Activity Reports (SARs) where required.
• Analyse key fraud risks and recommend improvements to reduce fraud exposure.
• Recommend system, analytics and operational improvements.
• Contribute to projects that improve fraud detection and operational efficiency.

Experience & Skills Required

• Minimum 3 years experience in fraud or financial crime within banking or fintech.
• Experience investigating fraud such as investment scams or APP fraud (advantageous).
• Strong analytical and investigative skills with high attention to detail.
• Understanding of crypto, online payments processing and payment platforms.
• Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint.
• Ability to work in high-volume, fast-paced environments.
• Ability to translate complex data analysis into clear insights and recommendations.
• Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial).
• Experience in statistical analysis (advantageous).
• Chargeback investigation experience (advantageous).
• Ability to work weekends.

About Us

At Wirex, we’re redefining how the world uses digital money. From launching the first crypto-enabled debit card to giving everyday users access to digital currencies and rewards, we’re making finance more accessible.
With more than 6 million users across 130+ countries, Wirex is building a future where digital currency works for everyone.

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