Inbound Contact Centre Executive

Project Desciption

Responsibilities:

• Manage customer expectations and take ownership of their requests
• Liaise with various departments to resolve customer issues
• Stay updated on new or enhanced products/services to ensure top-notch service
• Collaborate with Team Leaders and Managers to review processes and implement improvements

Requirements:

• Only Malaysians
• Proficiency in English
• Education: SPM and above (Min ‘B’ for English and Maths if SPM holder)
• Minimum 1.5 years of experience in inbound call/answering call
• Excellent communication skills

Working Arrangement:

• Normal working hours: 8:30 AM – 6:00 PM
• Office-based role