Project Desciption
Company Overview:
We are a leading software solutions provider specializing in AutoCount and SQL Accounting systems for SMEs and corporate clients. With years of industry experience, we provide implementation, training, and technical support to ensure smooth daily operations for our customers.
Job Description:
We are looking for a junior IT support personnel to join our support team. The successful candidate will provide online technical support via TeamViewer for our corporate customers using AutoCount or SQL Accounting software.
Responsibilities:
Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
Assist customers with installation, setup, and configuration via TeamViewer.
Handle support tickets, diagnose technical issues, and offer timely solutions.
Maintain records of support activities and escalate complex issues when required.
Communicate effectively with clients to ensure excellent customer satisfaction.
Requirements:
Diploma or Degree in IT, Computer Science, or Accounting-related fields.
Basic understanding of AutoCount or SQL Accounting software.
Good problem-solving skills and attention to detail.
Strong communication skills in English and Bahasa Malaysia. Mandarin added advantage.
Able to work independently and handle online customer support.
Fresh graduates are encouraged to apply (training provided).
Working Arrangement:
Work mode: Online support via TeamViewer
Location: Office / Hybrid (depending on experience)
Working hours:
Monday – Friday, 9:00 AM – 6:00 PM,
Sat, 9:00 AM – 1:00 PM
Benefits:
On-the-job training in AutoCount / SQL Accounting systems.
Exposure to corporate clients and real-world accounting systems.
Career growth opportunities within the software support industry.
Performance-based allowance and incentives.
How to Apply:
Application – Junior IT Support (AutoCount / SQL Accounting)
For more info:-
