Malaysian Language Data Sourcing & Script Review Project

Project Desciption

[URGENT] We are running a project in Malaysia that requires native Bahasa Malaysia speakers to support an AI-driven call center script development process. The project has two main tasks:

1. Data Sourcing (Web Search): Collect user manuals in Bahasa Malaysia from the internet. These manuals will be used as input for AI script generation.

2. Script Review & Correction (Translation/Customer Service QA): Review AI-generated call center dialogue scripts in Bahasa Malaysia to ensure they are natural, accurate, and customer-friendly. Make corrections where necessary to align with professional call center communication standards.

We are looking for either:

• A team of freelancers to handle both tasks collaboratively, OR

• A local lead/manager in Malaysia (preferably with call center QA, linguistics, or customer service background) who can recruit, manage, and ensure quality delivery.

Deliverables include:

• A compiled and well-organized set of user manuals. (A standard user manual is attached in the post)

• Corrected and finalized call center dialogue scripts.

This is a short-term but high-volume project with potential for ongoing collaboration.
Project roadmap and budget to be discussed further with the freelancer.

For more information:
Contact: Thomas Vu – tungvv@ltsgroup.tech
WhatsApp/Line: (+84) 868 960 996
Our company: https://ltsgroup.tech/