Technical Support Executive – Mandarin Speaker

Project Desciption

Job Overview:

Join a dynamic onboarding team as a Technical Support Executive, where you’ll be the first point of contact for clients, providing timely support and solutions through calls. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What Will You Do:

• Process client requests and solve issues via inbound phone call by navigating multiple portals while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What Makes You A Good Fit:

• Good communication skills in English and Mandarin is a must.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Customer service orientation
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
• Willing to work in Ara Damansara, Selangor

What We Offer:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate’s favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.